Tales for AI Times: The Curious App Developer
Tale # 3
In a city buzzing with cutting-edge
technology, there lived a talented app developer named Moh. He had just
launched Serenify, an app designed to help users manage stress with
simple micro-practices.
Despite its success, Moh was
plagued by self-doubt. Were users really happy with the app, or were they
simply not speaking up about any issues?
Instead of asking for direct
feedback, Moh devised a more subtle plan. He created an anonymous social media
account and began posting rants about the app to gauge user reactions.
Post 1 (Anonymous):
"Can’t believe how hard it is to download Serenify. Has anyone else
struggled with this? What a headache!"
Moh eagerly watched the replies
roll in:
"Downloaded it in no time.
Super easy!"
"Works fine for me, not sure what you’re talking about."
"No issues here—smooth as butter!"
It seemed users had no problem
downloading the app. But Moh wasn’t satisfied yet. He decided to check the
usability next.
Post 2 (Anonymous):
"Okay, downloaded it somehow, but now the mindfulness feature is
glitchy. It’s frustrating! How is this supposed to help anyone relax?"
Again, users responded positively:
"What? I’ve been using that
feature daily—works perfectly."
"No glitches here. Maybe it’s your phone?"
"This feature is the reason I keep coming back to the app. No
complaints!"
Moh still wasn’t convinced. Maybe
there was an issue with payments—something users were hesitant to talk about?
Post 3 (Anonymous):
"Anyone else find the payment process broken? Tried to upgrade and
couldn’t even make it through the payment screen. Pretty annoying!"
But the responses came in just as
positively:
"Payment was fast and smooth
for me!"
"Upgraded in seconds—no problems."
"I didn’t face any payment issues either. The process was seamless!"
With each post, Moh had secretly
tested every aspect of his app—from downloads to functionality to payments.
To his surprise, every rant he
posted was met with positive feedback and no real issues. His clever method of
anonymous testing had worked; Serenify was performing well on all
fronts.
His subtle tactic revealed exactly
what he needed to know without asking directly: Serenify was performing
well.
Satisfied, he smiled to himself.
Sometimes, even in the age of AI and constant data, real feedback comes from
listening to what’s unsaid.
***
Did this remind you of the classic
story about the lawn mower boy who called his employer, posing as a stranger,
and subtly got feedback about his work?
#suswasaSpace #TalesForAITimes #taleNo3
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